PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE. USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.
1- CHANGES TO THESE TERMS AND CONDITIONS
Christophe Living may revise this legal notice at any time by updating this posting.
Accordingly, You agree to review the agreement periodically, and Your continued access or use of this site shall be deemed Your acceptance of the modified agreement.
Failure by us to enforce any part or provision of this agreement shall not be construed as a waiver of any provision or right.
2- WEBSITE CONTINUITY
While Christophe Living endeavors to ensure that this Website is normally available 24 hours a day, Christophe Living will not be liable if for any reason this Website is unavailable at any time or for any period We make no warranty or representation:
1. that the operation of and access to the Website will be uninterrupted or error-free. You acknowledge and accept that we will not be liable to You for the consequences of any interruptions in accessing or errors contained in the Website; and 2. in relation to access or the extent of any access to the Website by users of the christopheliving.com website.
You acknowledge that no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect Your information from misuse, loss and unauthorised access, we cannot guarantee the security of any information You transmit to us or contained on the Website. You accept that these activities are conducted at Your own risk.
3- THIRD PARTY AGENTS AND RECOMMENDED INTERIOR DESIGNERS, DECORATORS, ARCHITECTS
Christophe Living may list Agents and recommended Interior Designers, Decorators, Architects and others working in the Interior Trades (henceforth referred to as “agents”) on the christopheliving.com website.
The Agents are independent third party entities that we have in good faith listed, these agents are there to help You select items from our product range. These agents may offer You their design service and or products. We are not a party to the transactions entered into between You and agent/s. Christophe Living is not responsible in any manner for and expressly disclaim any liability in connection with information, services and transactions provided to You by agents and for transactions entered into by You with the agents. Agents are unrelated, independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
4- INTELLECTUAL PROPERTY
Except for the temporary copy held in the computer’s cache and a single permanent copy retained by a user for his or her personal use, no content on the Website may be used, copied, reproduced, stored in a retrieval system, altered, or transmitted in any form or by any means in whole or part.
5- LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this Website are provided solely for Your convenience. If You use these links, You leave this Website. Christophe Living has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content. Christophe Living therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to this Website, You do so entirely at Your own risk.
If You would like to link to this Website You must request permission to do so, contact us at Web Link Officer with Your request. If the permission has been granted in writing to You, You may only link to our website on the basis that You link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) You do not remove, distort or otherwise alter the size or appearance of the Christophe Living logo;
(b) You do not create a frame or any other browser or border environment around this Website;
(c) You do not in any way imply that Christophe Living is endorsing any products or services other than its own;
(d) You do not misrepresent Your relationship with Christophe Living nor present any other false information about Chris
(e) You do not otherwise use any Company trade marks displayed on this Website without express written permission from
(f) You do not link from a website that is not owned by You; and
(g) Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
Christophe Living expressly reserves the right to revoke the right granted in paragraph 3 for breach of these terms and to take any action it deems appropriate.
5.4 You shall fully indemnify Christophe Living for any loss or damage suffered by Christophe Living or any of its group companies for breach of paragraph 3.
When You visit this Website, a small amount of data known as a “cookie”may be stored on Your computer’s hard drive. Cookies may include information concerning, for example, the type of web browser You are using which in turn may help us to monitor how this Website is accessed.
6- THIRD PARTY CONTENT
The Website contains content provided to Christophe Living and by other parties (“Third Party Content”). Christophe Living does not have a practice of monitoring or making inquiries about Third Party Content. Christophe Living is not responsible for, does not endorse and makes no representations either expressly or impliedly concerning Third Party Content. Third Party Content does not represent the views of Christophe Living. You rely on Third Party Content completely at Your own risk.
This web site contains advertisements and information provided by third parties. There may be technical inaccuracies, typographical or other errors, programming bugs or computer viruses in this web site or its contents.
While Christophe Living endeavours to ensure that the information on this Website is correct, Christophe Living does not warrant the accuracy and completeness of the material on this Website. Christophe Living (or, where applicable, registered users) may make changes to the material on this Website, or to the items, products or information described in it, at any time without notice. The material on this Website may be out of date, and Christophe Living makes no commitment to update such material.
In the editorial content, especially where it has to do with crafts techniques there may be descriptions, techniques and methods described (especially historical ones) that may be inaccurate, dangerous and or not currently permitted in Your country. Before using or applying any of the information contained in articles and editorial You should check with the relevant governing professional bodies and regulations in You country.
We are not in any way liable for any damage or personal injury arising out of anyone applying any of the information contained or linked from the masterartisan website.
The material at this Website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Christophe Living provides You with this Website on the basis that Christophe Living excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.
Prior to resorting to any external dispute resolution process, You and we agree to use best endeavours to use mediation and negotiation to resolve any dispute arising out of or relating to these Terms and Conditions Please notify us of any dispute You may have by contacting us at jc(at)christopheliving.com
8.1 Christophe Living, and any of Christophe Living’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to You or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this Website or Your downloading of any material from this Website or any websites linked to this Website.
Unless otherwise explicitly stated, notices to Christophe Living must be sent by email to Christophe Living at Privacy Officer Notices to registered users will be sent to the email address that You provide to Christophe Living when registering. Receipt is deemed 24 hours after an email is sent.
Use of Forums. We may make available for Your use interactive message boards or chat rooms (“Forums”) which permit You to post, download or upload information or material for discussion purposes. You agree that You shall not upload to, or distribute or otherwise publish on the Forums or anywhere else on any of our Sites any libelous, defamatory, obscene, pornographic, abusive, or otherwise illegal material, including any material that violates any intellectual property laws. You agree that You will use The Forums only for noncommercial purposes. You shall not, without Our express approval, distribute or otherwise publish or transmit any material containing any solicitation of funds, advertising or solicitation for goods or services on any Forum. You are solely responsible for the content of Your messages. However, while We do not and cannot review every message posted by You on the Forums and We are not responsible for the content of Your messages, We reserve the right to delete, move, or edit messages that we believe in Our sole discretion are abusive, defamatory, obscene, in violation of copyright or trademark laws, or otherwise unacceptable. You acknowledge that any submissions made by You to the Site may be edited, removed, modified, published, transmitted, and displayed by Us, and You hereby waive any moral rights, publicity rights or other rights You may have in having the material used, altered or changed in a manner not agreeable to You. All Forums are intended as publicly available media, and You therefore should not have any expectation of privacy in connection with the posting or use of such Forums, or any messages posted on the Forums.
If you purchase items through our Websites or related online sites, you thereby agree that these terms apply to each order placed. Continued use of the online services and Websites will amount to acceptance of any updated Terms.
Types of products
We distinguish between cartable products that are priced and ready to be carted and paid for online. Some may be in stock within Australia and some may need to be ordered from overseas and non-cartable products.
Non-cartable products may be a standard-made product that is personalised or customised for you specifically (such as a chair that is polished/painted and upholstered in a fabric, purchased from us separately).
Or, a non-cartable product may be especially designed and custom made for you as well finished and or upholstered for you.
Some of the delivery times, terms, conditions and refund policy differ depending on the type of product as described above.
1. Online orders – cartable products with stated price
a) Full Payment for goods must be made at the time of purchase. Christophe Living and Christophe Design reserves the right to decline or accept orders made through its Websites or relates online sites, and from time to time, Christophe Living and Christophe Design and Christophe Design may need to restrict the quantity of specific goods.
b) Lead-times are an approximation only and are subject to variation. Sometimes, certain goods may be out of stock or may require longer than estimated arrival or shipping times. If your order is unable to be fulfilled at all by us or by our supplier, we will either refund you the price paid or offer a store credit. Many of our cartable products come from overseas and we cannot foresee factors outside our control such as shipping and custom delays as well industrial action. These factors will not form the basis for a cancellation or refund request and we will communicate any delays as promptly as possible.
c) Delivery fees will depend on where your order is being delivered, the size of the package and the weight. An adult over 18 must be able to accept the delivery of goods at the delivery address supplied by the customer. Unanticipated circumstances may impact delivery timeframes.
As the delivery fee is calculated individually due to the nature of our products we cannot offer a predetermined fee at the time of online ordering. We will call or email you the deliver cost separately.
By placing your online order you accept that your delivery will be charged separately.
d) Products bought online with‘free delivery’ refer to Australian metropolitan areas only at the discretion of Christophe Living and Christophe Design. For order outside these areas, the delivery fee will need to be individually quoted and agreed to. For online orders with international delivery, costs need to be individually quoted.
e) Christophe Living and Christophe Design reserves the right to decline or accept any orders made for delivery to metropolitan, regional or remote areas, both within Australian and internationally, for any reason including supply, costs or access. In these cases we will cancel the order and refund the price paid or offer store credit.
f) It is the customer’s responsibility to ensure that the correct delivery address, contact details and email address are provided. It is the customer’s responsibility to inform Christophe Living and Christophe Design of any issues, difficulties or specific requirements associated with the delivery of goods and to ensure that the item ordered is capable of delivery such as through doorways and up stairs (for example). It is the customer responsibility to organise and schedule access and installation of protective lining to interior of lifts, access to loading areas, and parking reservation where needed.
g) All online purchases are subject to our Products and Services Policy and our Returns and Refund Policy.
2. Products and services policy for non cartable products
A deposit of 50% of the total order cost is required upon receipt of a pro forma invoice. Final payment is due prior to delivery or pickup.
Notification will be given upon completion of your order at our workshop and upon request we can send you photos of the completed item for inspection.
We accept payment by EFT, cheque and Visa and Mastercard credit cards. A 1.5% surcharge applies for all credit card payments. This fee will be invoiced separately to the order.
You are solely responsible for meeting the payment terms on orders made by you for yourself or business or on behalf of your customers.
Custom furniture and custom builds
Due to the nature of designing unique custom furniture, it is usual that the customer orders the piece based on sketches and plans. While Christophe Living and Christophe Design takes all reasonable steps to ensure the specifications are met, due to the nature of the creative and craftsmanship process – it is usual that some variation will occur between the plans and the final product.
This is due to the hand made nature of the product and the use of natural materials like timber, fabrics and paints. Customers who order customised furniture or customized pieces are taken to accept that minor variations (such as in size, finish, carving, assemblage and design) are part of the creative and manufacturing process of creating handcrafted furniture.
Our designer takes all reasonable measures to inform clients as to the suitability regarding various products, designs, hardware and fabric selections. The client, however, assumes responsibility for all final selections made. This applies in the event that a customer has a change of mind regarding a design or fabric selection after upholstery, manufacture, installation or delivery or after that component has been ordered. No refund or replacement is available for change of mind. All changes requested will need to be paid for by the customer. If a customer’s final selection of a product, design, fabric or supplier are contrary to the advice or recommendations of the designer in good faith, the customer bears full responsibility for the selection and bears all costs for any changes requested.
It is the customer’s responsibility to ensure that the foundation or surrounds upon or within which installation of a Christophe Living and Christophe Design product is to take place are stable, in line with building standards and structurally sound.
We take no responsibility for issues relating to the work by other trades, which may by consequence cause damage to our product during or after installation. The damage so caused to our product due to others negligence or failure to inspect, is not our responsibility. Christophe Living and Christophe Design assumes the foundations upon which installations occur are structurally sound and ready for installation of our product (such as a marble bench top or free standing unit).
It is the customers responsibility to ensure that all tall structures ordered such as book cases, shelves or free standing units are adequately secured to the wall so as to ensure the safety of people at all times.
Installation fees are based on information provided and reasonable access at the delivery address. In the event that access is not reasonable or that unforseen installation issues arise, the customer bears the responsibility to pay the associated additional charges an costs prior to delivery or installation.
Plumbing, electrical, building and council regulations
Where our products are to interface with electrical or plumbing it is the customer’s responsibility to ensure that all plumbing, electrical, builders and council specification are communicated prior to the design process.
We will not be responsible for any tradesmen damaging our products in the process of carrying out their work.
All measurements on the website are approximate. As items are hand carved there may be small variations between each piece. If you are having furniture made to fit within a confined space, it is your responsibility to inform Christophe Living and Christophe Design of the maximum size specifications (in mm) and to check the measurements prior to order.
In relation to chairs and other legged furniture we level them before leaving the factory but cannot guarantee they will not rock on uneven (particularly tiled) floors
It is your responsibility to clearly specify upholstery details, intended use, level of wear, type of fibre preferred and any information that will assist in the selection process.
If you are supplying your own fabric or are a trade customer who orders fabric on behalf of a customer’s order please note the following:
It is your responsibility to check the fabrics before sending them to us to make sure that:
- It is the right fabric, colour and pattern you wished to order
- Check for any faults.
- We will always use the inside of the roll unless specified to otherwise
- Stripes will be upholstered up and down (vertically) unless specified otherwise
- Velvet and pile fabrics will be upholstered with the pile facing down, this will result in the shade being different depending on the viewing angle on some section of the upholstered piece of furniture
- We will attempt to match fabric in piping but this is not always possible.
- Check that the pattern repeat works for the intended item
- That is it has the right martindale rub factor (how hard wearing it is) for the intended use
- That you advice the your customer of care and cleaning as well as fabric warranty and environmental factors such as light, sun and moisture that may affect or void the warranty.
- Some thin fabrics and silks may require to be backed, you will need to get this done by an accredited professional yourself. If we feel that the fabric should be upholstered on top of calico we will let you know and advise you of the extra cost.
Also please note in relation to fabric that:
Some fabric houses request faults be reported within a set timeframe. We suggest that you have fabric delivered to you first for a thorough inspection within the fabric house defect reporting window.
We may not open the roll within this timeframe, or open the full roll before cutting, so will not be held responsible for issues that go unreported by you.
If required by your customer or statutory regulations to have fabric professionally flame proofed and stain guard treated, this falls under your responsibility. Please consult a professionally accredited company who can certify the treatment.
Timber and painted finishes
As timber is a natural product, some movement within timber pieces and joints is expected.
It is usual for painted furniture joints to show as hairline gaps. This is due to natural joint movement and the contrast between the timber and the painted finish. These hairline and joint gaps may increase with temperature and ambient moisture changes.
These are much less visible in timber polished finishes as the hairline gaps are usually the same colour as the finish.
It is normal that all finishes including painted finishes, antique finishes, timber finishes and decorative painting is more susceptible to wear and greater care is required. You may want to consider a glass top to protect surfaces such as bedside table.
Final payment is required before delivery.
We use a number of professional transport companies, you may request to use your own.
Items are not insured during transit. You may organise transit insurance with your insurance agent. It is your responsibility to request insurance and pay for insurance.
For interstate transport some of our transport companies can supply an insurance quote. Otherwise you are free to organise your own transport insurance.
It is your responsibility to check that all details in an order are correct.
- Access – that the furniture can be easily delivered and fits through doors, hallway, lifts etc
- If lifts concierge need to be notified to protect lift internals please make sure to arrange this and coordinate with time of delivery
- That the furniture is appropriate for the intended use and customer requirements
- That customers are made aware of the warranty terms, care and factors that may void warranty (see warranty terms)
It is the customer’s responsibility to ensure that the correct delivery address, contact details and email address are provided. It is the customer’s responsibility to inform Christophe Living and Christophe Design of any issues, difficulties or specific requirements associated with the delivery of goods and to ensure that the item ordered is capable of delivery such as through doorways and up stairs (for example). ). It is the customer responsibility to organise and schedule access and installation of protective lining to interior of lifts, access to loading areas, and parking reservation where needed.
If extra costs are incurred for delivery due to from access issues (such as a lift being too small and furniture needing to be carried up stairs) that have not been disclosed the extra costs incurred will be charged to the customer.
If the goods are unable to be delivered due to access, the additional costs incurred for redelivery to our warehouse and storage will be to the customer.
Cancellation of the delivery time within 48 hours prior to the arranged delivery time will incur a minimum $120 cancellation fee.
Damaged or wrong Items
When an item is delivered it is required and expected that the item is inspected by the customer. Any visible damage to the items needs to be identified to the delivery driver at time of receipt. If the item is received in packaging, if any damage is noted, this needs to be reported to Christophe Living and Christophe Design within 48 hours of delivery. If Christophe Living and Christophe Design is not notified within the required 48 hours of delivery, then Christophe Living and Christophe Design is not able to take any responsibility for the damage.
The customer must inspect the products upon delivery to ensure they are the correct products. They must notify Christophe Living and Christophe Design with in 48hours if there are wrong products delivered. In this event, they must not continue to use, assemble or install the product.
If items need to be returned due to damage, wrong item, refund, repair or any other reason, while the item is in the care and possession of the customer, the customer assumes responsibility to care for the item(s). This means they must take all reasonable measures to ensure that the items are stored and packed safely and securely, that items are disassembled before being stored if that is necessary to keep them in good order and re packaging, that original packaging is used where possible or appropriate packaging is used to ensure the item(s) are not damaged. It is the customer’s responsibility to ensure that no damage occurs to the items whilst in the items are in the possession and care prior to purchase or redelivery.
Christophe Living and Christophe Design reserves the right to repair before replacing items.
a) It is the customer’s responsibility to maintain and care for their furniture and products. As furniture is made of timbers, these require regular care and maintenance with the appropriate timber care products.
b) It is also the customer’s responsibility to position furniture with care. If, for example, timber should not be exposed to sun, moisture or weather conditions, this may affect the finish and timber tone and integrity. In areas, such as Australia, where extreme weather climatic conditions are present, the customer also has responsibility to ensure their timber furniture is not exposed to extreme variations in temperature (For example, hot and cold conditions, followed by sudden air conditioner) which may cause cracking.
c) It is a normal reaction for timber to expand and contract with temperature changes. Top surfaces are more fragile and prone to scratches or wear and tear. Particular on painted finishes these can be more visible. It is the customer’s responsibility to be informed of this and to take measures such as coasters, table cloths, drawer liners or other necessary protections.
It is the customer’s responsibility to ensure that lights are assembled and installed by a licensed professional, according to the IP ratings of the light. Lead times on lighting are approximations only and may be subject to change as many lights come from overseas.
3. Refunds and cancellations policy
Please choose carefully as Christophe Living and Christophe Design does not refund or exchange for your change of mind or wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first instalment, the order can no longer be cancelled. Even if the customer cancels the order they are liable for the final payment. Upon
Custom made orders: there are no refunds or cancellations after order confirmation for customized products, custom made products or special orders. Custom products are products that have been finished to suit your individual specifications and preferences (customization includes but is not limited to individually requested finishes, upholstery, fabric, dimensions, designs and ornamentation)
Special orders: are not returnable or refundable as these products (including lighting) are ordered specifically for the customer from national and international supplies as one off orders.
Faulty or damaged products: Christophe Living and Christophe Design reserves the discretion to repair, replace or refund at our own choice faulty goods.
When an item is delivered it is required and expected that the customer inspect the item. Any visible damage to the items needs to be identified to the delivery driver at time of receipt. If the item is received in packaging, if any damage is noted, this needs to be reported to Christophe Living and Christophe Design within 48 hours of delivery. The product must not be assembled, installed or used after notification of a fault.
If Christophe Living and Christophe Design is not notified within the required 48 hours of delivery, then Christophe Living and Christophe Design is not able to take any responsibility for the damage.
The customer must inspect the products upon delivery to ensure they are the correct products. They must notify Christophe Living and Christophe Design with in 48hours if there are wrong products delivered. In this event, they must not continue to use, assemble or install the product and must take care of the product.
We will not refund a faulty product if:
- Too much time has passed. The right to a repair and replacement for faulty goods ends after a period of time has passed in which one would expect the problem to have become apparent; or
- The product was damaged after being delivered to you.
- The product was damaged during installed, used or assembled
- The product was installed, assembled or used after observation or notification of the fault
- The product was attempted to be repaired by someone other than Christophe Living or Christophe design.
We will not refund or replace a product if you have changed your mind about purchasing the product or made an incorrect choice.
Customer duty of care: If items need to be returned due to Christophe Living or Christophe Design for any other reason, the customer assumes full responsibility for the item(s) while they are in the care and possession of the customer. The customer must take all reasonable measures to ensure that the items are not damaged, are stored and packed safely and securely, that items are disassembled if required, before being stored and re packaging, that original packaging is used where possible or appropriate packaging is used to ensure the item(s) are not damaged.
This Website Privacy Statement applies to this website which is operated by Christophe Living and Christophe Design under the domain name www.christopheliving.com.au and www.christophedesign.com.au (“Websites”).
Information collected through the Websites may be collected by any member of Christophe Living and Christophe Design (referred to as “we”, “us”, “our”) in accordance with this Website Privacy Statement. Christophe Living and Christophe Design treats personal data with respect and integrity. This Website Privacy Statement explains how personal data will be treated as you access and interact with this Website.
We will post any changes to this Website Privacy Statement on the Website, so we encourage you to check this Website Privacy Statement from time to time. Any personal data collected under this current Website Privacy Statement will be handled in accordance with this Website Privacy Statement. After the changes take effect, all new personal data collected, if any, will be subject to the revised Website Privacy Statement. In addition to the provisions of this Website Privacy Statement, there may also be specific and additional privacy and data protection provisions that apply to certain sections of this Website, or that apply to you if you are an employee, agent, contractor, or are otherwise employed by Christophe Living and Christophe Design (for example, provisions relating to your use of technology). Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Website Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.
The personal data about you which this Website may collect includes:
information collected when you register or update an online profile, which may include personal data such as your name and contact details;
the content of electronic forms you submit via this Website, requesting us to provide services or information, or take actions;
information input or submitted to online facilities such as search tools and calculators;
personalisation preferences you select as you use the Website;
information submitted if you participate in an online survey or competition; and any messages or comments you submit to us via this Website, which may include personal data such as name, email address and telephone number.
You may browse some information-only areas of this Website without providing any personal data, however we may not be able to provide the full range of services through this Website if we are not provided with the information outlined above.
In common with many commercial websites we may also collect aggregated information which tells us about visitors to this Website but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of this Website are most commonly accessed. This information is used by us to help to administer and improve the Website.
USE AND DISCLOSURE OF INFORMATION
In addition to providing our products and services to you, we may use or disclose personal data that we collect about you for purposes including the following:
where you have requested it or in accordance with privacy laws, to provide you with information relating to Christophe Living and Christophe Design or pro
motional details about products and services that may be of interest to you;
purposes related to Christophe Living and Christophe Design’s research (including market research), planning, product and service development, security and testing;
purposes connected with the operation, administration, development or enhancement of this Website;
where Christophe Living and Christophe Design suspects that fraud or unlawful activity has been, is being or may be engaged in; and where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in Christophe Living and Christophe Design.
We may share personal data within Christophe Living and Christophe Design and with third parties. The types of third parties to whom we may disclose that personal data includes our service providers who assist us in providing this Website and our products and services such as organisations who provide archival, auditing, professional advisory, debt collection, banking, marketing, advertising, mailhouse, delivery, recruitment, call centre, technology, research, utility and security services.
We use and disclose aggregated non-personally identifying information collected through the Website as part of our process of constantly improving the website.
HOW WE HANDLE EMAIL AND “CONTACT US” MESSAGES
We may preserve the content of any email or “Contact us” or other electronic message that we receive. Any personal data contained in those messages will only be used or disclosed in ways set out in this Website Privacy Statement. The message content may be monitored by our service providers or our employees for purposes including compliance auditing and maintenance or where email abuse is suspected.
This Website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.
We use a number of mechanisms to protect the security and integrity of personal data. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us and individuals do so at their own risk. Once any personal data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. A username and password may be essential for you to use some sections of this Website. For your own protection, we require you to keep these confidential and to change your password regularly (if required).
ACCESS TO INFORMATION
From time to time, this Website may allow you to register to use this Website or sections of it. If you are a registered user of this Website, you may be able to access and update the information on your profile in the applicable section of this Website, subject to any authentication and authorisation considerations, which exist to protect your security.
If you wish to request access to any other personal data which we hold about you as a result of our information collection practices outlined in this Website Privacy Statement, please refer to the “Contact details” section below.
Please contact our Privacy Officer using the details set out below if you wish to:
ask any questions or provide feedback about this Website Privacy Statement;
make a request for access to any personal data that we may hold about you; or
make a complaint about the way in which we have handled your personal data.
Any information that we provide in response may be limited to the extent permitted by any applicable law.