Refunds and cancellations policy
Please choose carefully as Christophe Living and Christophe Design does not refund or exchange for your change of mind or wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first instalment, the order can no longer be cancelled. Even if the customer cancels the order they are liable for the final payment.
Upon Custom made orders: there are no refunds or cancellations after order confirmation for customized products, custom made products or special orders. Custom products are products that have been finished to suit your individual specifications and preferences (customization includes but is not limited to individually requested finishes, upholstery, fabric, dimensions, designs and ornamentation)
Special orders: are not returnable or refundable as these products (including lighting) are ordered specifically for the customer from national and international supplies as one off orders.
Faulty or damaged products: Christophe Living and Christophe Design reserves the discretion to repair, replace or refund at our own choice faulty goods.
When an item is delivered it is required and expected that the customer inspect the item. Any visible damage to the items needs to be identified to the delivery driver at time of receipt. If the item is received in packaging, if any damage is noted, this needs to be reported to Christophe Living and Christophe Design within 48 hours of delivery. The product must not be assembled, installed or used after notification of a fault.
If Christophe Living and Christophe Design is not notified within the required 48 hours of delivery, then Christophe Living and Christophe Design is not able to take any responsibility for the damage.
The customer must inspect the products upon delivery to ensure they are the correct products. They must notify Christophe Living and Christophe Design with in 48hours if there are wrong products delivered. In this event, they must not continue to use, assemble or install the product and must take care of the product.
We will not refund a faulty product if:
- Too much time has passed. The right to a repair and replacement for faulty goods ends after a period of time has passed in which one would expect the problem to have become apparent; or
- The product was damaged after being delivered to you.
- The product was damaged during installed, used or assembled
- The product was installed, assembled or used after observation or notification of the fault
- The product was attempted to be repaired by someone other than Christophe Living or Christophe design.
We will not refund or replace a product if you have changed your mind about purchasing the product or made an incorrect choice.
Customer duty of care: If items need to be returned due to Christophe Living or Christophe Design for any other reason, the customer assumes full responsibility for the item(s) while they are in the care and possession of the customer. The customer must take all reasonable measures to ensure that the items are not damaged, are stored and packed safely and securely, that items are disassembled if required, before being stored and re packaging, that original packaging is used where possible or appropriate packaging is used to ensure the item(s) are not damaged.